Why Am I Seeing Ads After I've Paid

If you've recently noticed ads appearing in our app despite having paid for an ad-free experience, there's likely a simple explanation. This article will help you understand why this might be happening and how to resolve it quickly.

Common Causes:

1. Accidental Logout : Sometimes, users may unknowingly get logged out of their accounts. This can cause the app to revert to its free, ad-supported version.

2. Expired Subscription : If your subscription has recently ended, the app may have reverted to showing ads.

How to Resolve the Issue:

In most cases, you can easily fix this problem by trying one of these simple solutions:

1. Restart the App:

• For iOS devices: Swipe up from the bottom of your screen (or double-click the home button on older models) to access the app switcher. Find our app and swipe it upwards to close it completely.
• For Android devices: Tap the square or recent apps button, find our app, and swipe it away to close.

After closing the app, relaunch it and check if the ads have disappeared.

2. Sign Out and Sign Back In:

If restarting doesn't work, try signing out of your account and then signing back in. This often refreshes your account status and restores your ad-free experience.

Still Seeing Ads?

If you've tried these steps and are still experiencing issues, please don't hesitate to contact our support team. We're here to ensure you have the best possible experience with our app.

Remember, we value our paid users and are committed to providing an ad-free experience as promised. Thank you for your patience and understanding as we work to resolve any issues you may encounter.