Answers to common questions about setting up and using our apps.
We've noticed that some users inadvertently create two separate accounts when using our apps: one with a regular email address and another with Apple Sign-In…
Read MoreOpening the Ride Screen. Tap an event on your dashboard or in a carpool. The ride screen opens with two tabs: To (green) — rides to the event. From (blue)…
Read MoreOpening the Ride Screen. Tap an event on your dashboard or in a carpool. The ride screen opens with two tabs: To (green) — rides to the event. From (blue)…
Read MoreCancelling a subscription or requesting a refund will have to be done through Apple or Google. See below: To cancel a subscription: iOS/Apple…
Read MoreCreating a Carpool. Tap the + button on the Carpools screen. Enter a Carpool Name (required). Optionally customize the carpool: Tap the camera icon to add a…
Read MoreEvents are scheduled activities within a carpool (e.g., soccer practice, school pickup). Accessing Events. Tap Carpools in the bottom navigation. Select a…
Read MoreInvite other parents or drivers to share carpool responsibilities. Sending an Invitation. Open the carpool. Go to the Members tab. Tap Invite Friend. Choose an…
Read MoreThere are two ways to manage riders. You can manage them in the account, or in the carpool. At the account level, the riders listed are "My Riders" i.e. my…
Read MoreWe offer three easy ways to sign in. Choose whichever works best for you. Sign in with Apple. Available on iPhone and iPad only. Tap the Sign in with Apple…
Read MoreSyncing Your Data to a New Phone. Got a new phone? No worries! Your data is safely stored in the cloud and can be easily synced to your new device. Here's how…
Read MoreTap on "Carpools" in the bottom navigation bar. Select the carpool you'd like to post a message in. Tap the chat icon at top right.
Read MoreIf you paid and you still see ads or cannot invite other people to your account please try the following options: Restart the app. iPhone: From the Home Screen…
Read MoreIf you signed in and don't see your data, this can be resolved in the following ways: If you are on Android, please give it a few moments for all the data to…
Read MoreIf insights do not refresh for you or you get an error, please note the following: Insights can only be generated a few times a day. Please wait a few hours if…
Read MoreHere's what to do if a notice/popup/notification pops up on your Android phone and you can't clear it when it blocks the bottom of the app. We are looking into…
Read MoreIf you've recently noticed ads appearing in our app despite having paid for an ad-free experience, there's likely a simple explanation. This article will help…
Read MoreIf a collaborator has been added to your account, they will not need to purchase an additional subscription. Only one subscription is required for each account…
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