Answers to common questions about setting up and using our apps.
Signing in a different way than before can create a second, separate account. The second account starts empty and does not have your data or your subscription…
Read MoreDrivers are the parents doing the driving for a trip. This article covers signing up to drive, setting your seats, filling cars, and driving on a repeating…
Read MoreOpening the Ride Screen. Tap an event on your dashboard or in a carpool. The ride screen opens with two tabs: To (green) — rides to the event. From (blue)…
Read MoreCancelling a subscription or requesting a refund will have to be done through Apple or Google. See below: To cancel a subscription: iOS/Apple…
Read MoreCreating a Carpool. Tap the + button on the Carpools screen. Enter a Carpool Name (required). Optionally customize the carpool: Tap the camera icon to add a…
Read MoreEvents are the activities your carpool drives to, like soccer practice or the school run. Any member of a carpool can add, edit and delete its events. Find your…
Read MoreThere are two ways to manage riders. You can manage them in the account, or in the carpool. At the account level, the riders listed are "My Riders" i.e. my…
Read MoreShare your carpool and its rides with other parents so you can split the driving. You share it by sending an invitation, and anyone who accepts it joins the…
Read MoreWe offer three easy ways to sign in. Choose whichever works best for you. Sign in with Apple. Available on iPhone and iPad only. Tap the Sign in with Apple…
Read MoreTap on "Carpools" in the bottom navigation bar. Select the carpool you'd like to post a message in. Tap the chat icon at top right.
Read MoreIf you paid and you still see ads or cannot invite other people to your account please try the following options: Restart the app. iPhone: From the Home Screen…
Read MoreIf you signed in and your data is missing, try these steps. Give it a moment. Right after you sign in, your data downloads in the background. This can take a…
Read MoreSometimes Kid Hop is signed out on one phone while your carpools are still there. This often happens on a new phone, or after you restore your phone from a…
Read MoreIf insights do not refresh for you or you get an error, please note the following: Insights can only be generated a few times a day. Please wait a few hours if…
Read MoreOn some Android phones, a message from our team can get stuck at the bottom of the app and cover the screen. Opening the message clears it. How to clear it…
Read MorePaid subscribers don't see ads. If you see ads after paying, the app has lost track of your subscription. Common causes. You were signed out. When you are…
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